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CCA 3.1 Phone Background Upload not recongnizing PNG's

dharig
Beginner
Beginner

Very cool that CCA 3.1 is now alowing customization of the phones backgrounds.  The old method of modifying the XML file and TFTPing was a mess.   When I try to uplaod the files though CCA however I get an error that 'the selected image format is not recognized, please select a png file"   These PNG files are the files that have always been used in the past so I know they are good. 

Anyone run into this?

2 Replies 2

David Trad
VIP Alumni
VIP Alumni

Hi David,

What size are they? Are they in either of the 3 different sizes and resolution??

Cheers,


David.

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *

Yes it is exactly the right size  320x212.  That siad there is much more to a png than just size.  There is Bit Depth  8,16,24,32   and  dpi.  Somthing in our PNG's cisco does not like.   CCA should specify what the correct png format is .

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