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CRM CTI and Smart Callconnectors

Hi All,

My client has the SCC Server in place and would like to do integration with there newly purchased Sage CRM system. Understanding from the previous posts that there is only one TAPI session at a time - How would one physically disable the TAPI on the Advanced clients and use the TSP for the CRM system? (How would this impact the SCC Solution? ---- If it is only the dialling from outlook and from the advanced client this wouldn't be a major issue as their the main requirement for the solution is the presence and chat capabilities)

The client is extremely happy with the SCC Solution however they will remove it; as the CRM integration is more important to them.

I am trying to find away for them to get the best of both worlds - Any suggestions?

Regards,

George

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