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CUE Backup fail on update and manual CLI

Thomas Gruendler

Been having an issue with one of my UC560's.  I am trying to get them updated as they are on CUE7.1 and they are wanting to use the free Smart Call Connector Toolbar which is only available with CUE 8.x and up.  Well, here is my issue.  While trying to do a backup which I do with every update, it keeps failing.  Tried CCA 3.01 and 3.1 and getting the same results.  So, opened a case with SBCS a few weeks back and they wanted me to try to do it through CLI, which I finally tried lst night and keep getting a failure of the Voicemail Data backup:

Data: Failure Script execution failed: Voicemail Backup failed

So, after talking with the CS agent, he said there is nothing that can be done and just run the update through CCA and if anything goes wrong, all I would lose is the voicemail data.  Well, I cannot take this risk.  There has to be a way for me to get a backup of my clients data before doing an update.  Has anybody had the error above for the CUE backup thorugh CLI or does anybody know of a workaround of backing up the data?

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