I have been asked many times if there is a way to change the length of the personal greeting on mailboxes. Most of the questions I've recieved have been customers who have CUE version 8.0.2.
It turns out that the limit on personal greetings is bug id CSCth63444:
CSCth63444 Bug Details
| Recording personnel greeting is cut off after 10 seconds |
Symptom:
While recording the personnel greeting, it cuts off after 10 seconds.Then once the call is hung up re-tried calling the voicemail once again to re record personal greeting, while re recording the greeting, this time it allowed the greeting to be recorded for longer than 10 seconds.
Conditions:
Only when all these conditions happen:
- This happens only if spoken name is recorded first.
- Only happens 1st time on the call.
Workaround:
Either call back in to record the personal greeting or record the spoken name after the personal greeting |
