I just recorded a new greeting using a phone with the CUE Greeting Management tool. After recording, I go into CCA and configure the auto attendant. On the Prompt Management tab, the newly recorded prompt is missing. However, if I go back to the CUE Greeting Management with the phone, I can hear the new prompt -- it exists.
Under Monitor -> Voice Mail Status -> Others ccn Prompts, I see the following:
Last Modified Date: Sat Jul 14 11:08:09 CDT 2012
Length in Bytes: 270138
But this is not shown in the AA Prompt Management tab or in the drop down selection for AA assignment.
I successfully added a custom prompt previously and it shows in CCA. The following attempts to add custom prompts result in the file not being show in the CCA tool.
This is on a new UC540, Software pack 8.6, and CCA 3.2.1. It has been managed entirely in CCA, no CLI configuration.
Anyone know what might cause the new prompt to not show in CCA or how to make the prompt show in CCA? I'd be grateful for any advice or guidance in resolving this odd quirk.
Indeed, I did try to restart CCA. I also tried CCA from a second laptop. I tried to restart CUE. I even went as far as doing a full restart of the UC540. The new custom prompts refused to show. I finally gave up, went to dinner and when I returned, it was there. I have yet to determine what caused the behavior.