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Different Extension After Reaching Voicemail

letkris44
Level 1
Level 1

‎04-01-2013 08:51 AM - edited ‎03-21-2019 07:11 AM

Hi all. I need some help with my UC540. My boss' old Avaya system use to let him dial another extension after hitting the voicemail of a user. He wants the UC540 to do the same thing. Is this something the UC540 can support? If so, what is the CCA configuration and usage? Thanks all.

~Kris

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letkris44
Level 1
Level 1

‎04-01-2013 09:26 AM

Please ignore this question, I found an answer to meet my boss' approval. (I set it so if you hit 1 in voicemail, you would return to the autoattendant.)

Thanks all.

~Kris

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tobchansky
Level 1
Level 1
In response to letkris44

‎04-03-2013 03:58 PM

Could you share how you did this? 

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Alexander Maroukian
Level 7
Level 7
In response to tobchansky

‎04-04-2013 01:14 PM

Hello Tefon,

You may select different options under for the mailbox - in CCA it is under Configure> Telephony> Users and Extensions > Voicemail > Mailboxes - when you edit the mailbox you may select the options for it.

This also can be done under the WebGUI of the CUE under the mailbox settings.

HTH,

Alex

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