High Available Attendant console for BE6K?

[Steven DiStefano]

Hi Arun and team,

Where is it documented whether or not BE6K supports the new release 9.0 High Available Premium Attendant console?

The BE6K data sheet says supports "Cisco Unified Attendant Consoles" and then gives a specification of 500 max users and 12 attendants (implying Business Attendant) and that cant be right since BE6K supports 1000 users.

The Data Sheets for the Attendants dont really say if they are compatible with BE6K.In fact, the CUEAC implies it wouldnt work on BE6K since its says it needs 'specs based support'

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/CUACDE_Rel_N_9_0_1_10.pdf

This should be an easy thing to find ;-(

Anyone know where I can find it?

Thanks,

Steve

[nmirashi · Accepted solution]

Hello Steve,

                  CUAC Premium Edition is supported with Business Edition 6000. Minimum RAM requirement is 4GB.

Regards,

Nihal

[Steven DiStefano]

Thank you!

I didn't see your reply when I asked on the other thread, sorry.

[skilambi]

Nihal

May I suggest kindly cleaning up the documentation so that this is laid out clearly to all of us. This one gives you the impression no change is to be made to the OVA no matter what the console is.

http://docwiki.cisco.com/wiki/Cisco_Business_Edition_6000_OVA/OVF_Templates#Unified_Attendant_Consoles

Then we move to the data sheet

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps11369/data_sheet_c78-638921.html

Cisco Unified Attendant Consoles is designed specifically for customers with a maximum of 500 IP phones and 12 operators concurrently logged in

So does that mean even if you have premium we can only do 500 Phones and 12 operators? That doesn't sound right.

Next I have this deck from Cisco that says only 25 operators supported. Screen shot attached. So what are the maximums for each type of console supported by the BE6K BU(CUB, CUD, CUE and CUPAC)

Thanks

Srini

[jamgale]

Srini,

There is no different OVA template for the different editions of CUAC, each require the same amount of memory and disk space.

The Attendant Console which is restricted to 500 directory entries and 12 operators is Business Edition, each edition has different scalability and they each have there own data sheet which outlines what it is, these can be found at the following link:

http://www.cisco.com/en/US/products/ps7282/products_data_sheets_list.html

The numbers in that deck were correct at the time of release, V8 of CUAC supported the numbers listed, these were increased in V9 and this is reelected in the  data sheets linked above.

Premium Edition supports 50 concurrent users and up to 100,000 directory entries

Enterprise Edition supports 40 concurrent users and the full CUCM directory

Business Edition supports 12 concurrent users and 500 directory entries

There is other scalability differences like the amount of queues you can configure as well as some other feature differences, again the data sheet should help here.

Please let me know if you have any further questions.

[skilambi]

Jamie

Thanks the issue is documentation is a bit inconsistent. I would suggest fixing this link since clearly on a BE6K you can install premium console too or if there are limitations specific to BE6K please call it out. I know the limits from the data sheets and I am well aware of it. My question is specific to BE6K

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps11369/data_sheet_c78-638921.html

Cisco Unified Attendant Consoles is designed specifically for customers with a maximum of 500 IP phones and 12 operators concurrently logged in. Associated with a Cisco Unified IP Phone, the Cisco Unified Attendant Console Business Edition provides the human attendant console operator with the tools to quickly accept and effectively dispatch incoming calls to individuals across the organization

Srini

[jamgale]

Srini,

Thanks for the link, I see what you mean now.

I will find out who looks after that data sheet to get the wording changed.

[richb1971]

Hi,

Is Arc Console v.6 supported co-res on BE6K?

ps any news on the corrections?

Cheers

Rich

[skilambi]

All the CUXAC products are supported co resident on BE6K. If you go Arc direct for their console then you cannot

http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_(including_OVA/OVF_Templates)#Unified_Attendant_Consoles

http://docwiki.cisco.com/wiki/Cisco_Business_Edition_6000_OVA/OVF_Templates#Unified_Attendant_Consoles

Thanks

Srini

[richb1971]

Thanks Srini. Suspected as much.