This can be achived useing the Huntlist feature.
A hunt list consists of a group of extensions that can answer calls. You set up hunt lists for the purpose of
distributing calls amongst the users that belong to the group. For example, if the company does not have a
receptionist and several users must answer calls, consider setting up a hunt list to ensure that calls are evenly
distributed amongst the users that belong to the hunt list. For example, if several administrative assistants
must share the call load for several managers, consider setting up a hunt list to ensure that all calls are answered
quickly. You configure hunt lists on the Hunt Lists page in the Cisco Business Edition 3000 Administrative
Interface. (select Users/Phones > Hunt Lists).You can create as many hunt lists as you want.
Extensions in a hunt list can belong to users or departments. You can assign any user or department extension
to a hunt list, but only those extensions that are assigned to phones can actually answer the calls. An extension
may belong to more than one hunt list.
Pilot extensions for hunt lists must be in the extension range(s), but pilot extensions do not get assigned to
users or departments.
Broadcast—Cisco Business Edition 3000 distributes a call to all idle or available members of a hunt list
simultaneously.
