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How to do attended transfer on SPA5xx/SPA9xx with extension console without dialing a number of destination?

fboot2009
Level 1
Level 1

There is an ability to transfer incoming call without hanging up blindly. How to do attended transfer with console?

For example:

1) incoming call arrives -  take the phone off hook

2) press transfer, place a call on hold and seize line

3) press a key of console to dial a remote party

4) speak to remote party and press the key of console to transfer

How to arhieve the same effect using speed dialing of console correctly?

2 Replies 2

info
Level 1
Level 1

see this thread as well https://www.myciscocommunity.com/thread/7246

but it's not the solution you want, as you have to explain your customers that using the attendant console does not work the same as a normal transfer using the numpad

furthermore I don't expect cisco to fix (or as they call it a feature..) this in a near future (read before 2011), and the SPA9xx phone series seem to be abandoned (they are still for sale from distri's)

Thanks for your answer. An attended transfer is the most required feature for secretary. So Cisco logic is very strange in that case.:(

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