05-14-2010 03:37 AM - edited 03-21-2019 02:34 AM
There is an ability to transfer incoming call without hanging up blindly. How to do attended transfer with console?
For example:
1) incoming call arrives - take the phone off hook
2) press transfer, place a call on hold and seize line
3) press a key of console to dial a remote party
4) speak to remote party and press the key of console to transfer
How to arhieve the same effect using speed dialing of console correctly?
05-14-2010 04:14 PM
see this thread as well https://www.myciscocommunity.com/thread/7246
but it's not the solution you want, as you have to explain your customers that using the attendant console does not work the same as a normal transfer using the numpad
furthermore I don't expect cisco to fix (or as they call it a feature..) this in a near future (read before 2011), and the SPA9xx phone series seem to be abandoned (they are still for sale from distri's)
05-17-2010 12:31 AM
Thanks for your answer. An attended transfer is the most required feature for secretary. So Cisco logic is very strange in that case.:(
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