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How to tune volume for all calls with UC540

GeniozzBV
Level 1
Level 1

Hi everyone,

We are running a UC540 with 11x SPA504 phones. Of course QoS has been applied. Customers complain about the low level of volume of both incoming and outgoing calls. Is there a way to tune this audio level to better dB level?

Thanks in advance!

Ozz

2 Accepted Solutions

Accepted Solutions

Steven DiStefano
VIP Alumni
VIP Alumni

What SW version you running on UC540 and SPA504 phones?

The latest release did address volume issues with the phones (release notes).

Steve

View solution in original post

CCA MONITIOR Telephony--> Phones and Extensions, shows the running FW on each phone.

View solution in original post

5 Replies 5

Steven DiStefano
VIP Alumni
VIP Alumni

What SW version you running on UC540 and SPA504 phones?

The latest release did address volume issues with the phones (release notes).

Steve

The UC540 runs version:     uc500-advipservicesk9-mz.124-24.sb

The phone loads list is long and I can not determine which version (load) is used for the SPA504. How can I figure out which load (version) is used for the SPA504?

Thanks!

CCA MONITIOR Telephony--> Phones and Extensions, shows the running FW on each phone.

Steve, sorry for my late response :(

Your tip was very helpfull, I have installed the latest FW and that was an improvement alright!

So thanks again, much appreciated :)

Oscar

Steven DiStefano
VIP Alumni
VIP Alumni

Happy its fixed and happy to help