I am trying to get Smart CallConnector Toolbar working sucessfully on a computer with Windows 7 (64 bit) and Outlook 2007 (32 bit). The install procedure appears to complete successfully (no error indications) and I am able to use the CallConnector Popup from the task bar without issue. However, none of the expected toolbars or integration features are available in Outlook. The CallConnect toolbar is available in IE9 if I start IE9 explicitly in 64 bit mode but not in IE9 32 bit mode.
After working at this for a while I'm almost certain that the issue is simply that Cisco didn't include the 32 bit add-ins for Outlook and IE in the installer for 64 bit Windows (link below), however trying to get this recognized and corrected has been a struggle.
Has anyone else had the same issue or found a resolution?
This is the Smart CallConnector Toolbar installer that I have been try to get to work (should not require additional licences):
Smart CallConnetor Toolbar Installer version 2.1 for Windows x64 bits. For use with UC500 only
Cisco_SCC_Toolbar_Win_x64_2.1.0.4.exe [link]
Update:
Cisco support directed me to download and install a version of the Cisco Unified CallConnector Unified Personal Client (link below) that is specifically for Windows x32 or x64 with Outlook x32. I was able to get it working including Outlook integration, however a license is required to use this one beyond 45 days whereas the Smart CallConnector toolbar should be free to use with the UC560 or UC540.
This CallConnector Unified Personal Client that works (but requires an additional licenses):
CallConnector Personal Client Installer version 2.1 for Windows x32 or x64 bit with Outlook x32.
(Does not require server). For use with CME on ISR
Cisco_UCC_Personal_Outlook_x32.2.1.0.12.exe [link]
Update:
I have posted a work-around that will enable the 32-bit toolbars on a 64-bit operating system [link].
