09-23-2009 06:00 AM - edited 03-21-2019 01:33 AM
I have a problem with this error message java.lang.NullpointerExeption in cca 2.0.(1).
I attached the config for UC 500.
Can anyone help me!
09-23-2009 08:39 AM
I see a dial peer (3000) that seems to have been configured manually. This dial peer is not CCA-compliant.The out of band rules need to be followed in this case:
There might be more in the config that is not correct. The Application and Troubleshooting logs should give us more information.
09-25-2009 05:48 AM
Thank's for the response, but We did not change anything in dial peer 3000 in CLI.
I found out what the trouble was, it was the access list for the "Loopback0/0" interface and the "Integrated-Service-Engine0/0" interface.
10-07-2009 06:00 AM
I still have problems. I cant use CCA at all . Here is some off the error messages:
Here is my config again.
10-07-2009 06:48 AM
Can you capture the application log for the time when you run into that error? I don't need debugs, just the application log for CCA.
10-07-2009 06:32 PM
This seems like such a common issue. F2 often points you to the issue. If you have a backup of when it was working, try doing a diff to see what has changed in the config.
10-08-2009 01:27 AM
Here is my application log
10-08-2009 05:55 AM
Thanks, let me run this by the engineering team.
10-08-2009 02:09 PM
Are you using CCA release 2.0.1 or 2.1? In your post, you mentioned release 2.0.1, not sure if had a chance to upgrade to 2.1. If you are on 2.0.1, can you upgrade to 2.1? Please use the clean install method i.e. install CCA 2.1 using windows (don't use the "Application Update" option). If you are already using CCA release 2.1, can you try to reinstall this version?
10-12-2009 01:46 AM
we are currently on version 2.1 and there are still problems.
10-13-2009 05:50 AM
Please unicast me your CCO userids and I will post the CCA 2.1.1 EFT software for you.
10-13-2009 08:52 AM
i have sent my userid to you.
thank you in advance,
Per Arne Ruud
10-13-2009 09:48 AM
I've posted the EFT version for you. You should receive a notification in next 20-30 mins. Please try this rev and let us know if it fixes the problem.
10-13-2009 10:45 AM
thanks for the swift reply.
i will let you know how it goes.
10-15-2009 02:55 PM
Can you attach the log file?
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: