05-14-2010 06:18 AM - edited 03-21-2019 02:34 AM
Hello,
The music on hold on our side doesn't work anymore. It worked before, there was no configuration change. We tried different mp3-players on the voice port 0/4/0 (moh). We also checked some configurations on other customers sides where the moh function works fine. The configuration on our side is the same as the one at some customers with a uc520 and moh function.
Below the configuration at our side:
voice-port 0/4/0
auto-cut-through
signal immediate
input gain auto-control -25
description Music On Hold Port
!
dial-peer voice 5 pots
description ** MOH Port **
destination-pattern ABC
port 0/4/0
no sip-register
Telphony-services
multicast moh 239.10.16.16 port 2000
ephone-dn 54
number BCD no-reg primary
description MoH
moh ip 239.10.16.8 port 2139 out-call ABC
Output sh voice port command:
Music On Hold Slot is 0, Sub-unit is 4, Port is 0
Type of VoicePort is MOH
Operation State is DOWN
Administrative State is UP
The Last Interface Down Failure Cause is Administrative Shutdown
Description is Music On Hold Port
Noise Regeneration is enabled
Non Linear Processing is enabled
Non Linear Mute is disabled
Non Linear Threshold is -21 dB
Music On Hold Threshold is Set to -38 dBm
Auto Gain Control set to -25 dBm
Companding Type is u-law
Region Tone is set for US
Analog Info Follows:
Currently processing none
Maintenance Mode Set to None (not in mtc mode)
Number of signaling protocol errors are 0
Station name None, Station number None
Translation profile (Incoming):
Translation profile (Outgoing):
Voice card specific Info Follows:
MOH Type is 1
Signal Type is immediate
Dial Out Type is dtmf
Auto Cut-through is enabled
Dialout Delay is 300 ms
I also did a shutdown / no shutdown
05-16-2010 07:43 AM
Can you try chaging the ephone-dn to this:
ephone-dn 54
moh out-call ABC
Marcos
05-18-2010 11:55 PM
Hello,
Thx for the feedback. I've entered the command you gave to me but the operation state is still down.
Any ideas?
Your's sincerely,
Mitch Rouwette
AMR-ICT
05-19-2010 06:49 AM
I am afraid this is a bad MoH port then. Since this is not an FRU, you will probably need to RMA the entire UC500. Please work with TAC to isolate and process this.
Thanks for your patience.
Marcos
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