Hi sat,
The default behavior of dss is a consult transfer Neither "monitor" nor "watch" mode
will show the Incoming call status. Monitor will give status for 1 line/DN on a phone and watch
will give status for all lines on a specified phone.
Monitor Mode for Shared Lines
In Cisco CME 3.0 and later versions, monitor mode for shared lines provides a visible line status indicating whether the line is in-use or not. A monitor-line lamp is off or unlit only when its line is in the idle call state. The idle state occurs before a call is made and after a call is completed. For all other call states, the monitor line lamp is lit. A receptionist who monitors the line can see that it is in use and can decide not to send additional calls to that extension, assuming that other transfer and forwarding options are available, or to report the information to the caller; for example, "Sorry, that extension is busy, can I take a message?"
Note Typically, Cisco Unified CME does not attempt a transfer that causes the caller (transferee) to hear a busy tone. However, the system does not check the state of subsequent target numbers in the call-forward path when the transferred call is transferred more than once. Multiple transfers can occur because a call-forward-busy target is also busy and configured for Call Forward Busy.
For configuration information for monitor mode, see;
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmebasic.html#wp1039613
Monitor mode is intended for use only in the context of shared lines so that a receptionist can visually monitor the in-use status of several users' phone extensions; for example, for Busy Lamp Field (BLF) notification. To monitor all lines on an individual phone so that a receptionist can visually monitor the in-use status of that phone, see the "Watch Mode for Phones" section.
In Cisco Unified CME 4.1 and later versions, a line button that is configured for watch mode on one phone provides Busy Lamp Field (BLF) notification for all lines on another phone (watched phone) for which watched directory number is the primary line. Watch mode allows a phone user, such as a receptionist, to visually monitor the in-use status of an individual phone. A user can use the line button that has been set in watch mode as a speed-dial to call the first extension of the watched phone. The watching phone button would lit red if the watched phone is unregistered, in a DND state or offhook state. Pressing it, if not lit red, will dial to the number in the same manner it would for a monitor button or the speed dial button. Incoming calls on a line button that is in watch mode do not ring and do not display caller ID or call-waiting caller ID.
The line button for a watched phone can also be used as a direct-station-select for a call transfer when the watched phone is idle. In this case, the phone user who transfers a call from a normal line can press the Transfer button and then press the line button of the watched directory number, causing the call to be transferred to the phone number associated with the watched directory number.
For configuration information for watch mode, see;
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmebasic.html#wp1039613
Note If the watched directory number is a shared line and the shared line is not idle on any phone with which it is associated, then in the context of watch mode, the status of the line button indicates that the watched phone is in use.
For best results when monitoring the status of an individual phone based on a watched directory number, the directory number configured for watch mode should not be a shared line. To monitor a shared line so that a receptionist can visually monitor the in-use status of several users' phone extensions, see the "Monitor Mode for Shared Lines" section.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmebasic.html#wp1081127
For Presence info see;
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmepres.html#wpxref41310
Hope this helps!
Rob
Please support CSC Helps Haiti
https://supportforums.cisco.com/docs/DOC-8895
https://supportforums.cisco.com/docs/DOC-8727
