I am trying to get the multi-level AA working on my UC 500
I have a base AA at ext 298
I configure option 3 to send to submenu1
This submenu appears to be created as 2981
But when you call 298 opt 3 you get dead air for about 10 seconds then disconnects
Never plays prompt, pressing keys do not yield desired results etc.
This is my first UC, so maybe I am just lost.
I ran a case through TAC, they were able to reproduce the issue and have deemed it an issue with CCA. Issue is with both 2.0.1 and 2.1
We have worked out a work-around but it is outside of CCA.
Did you configure a prompt for the option? Is it enabled?
Yes I created a prompt, but not sure how to "enable" it beyond having the first level AA call it.
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