No Access to UC540 with CCA

[nshoe18]

I am trying to hand-off management of our system to another person and we tried to use CCA to get into the UC540 the other day and everytime we try to login, it prompts 3 times for username and password and then we receive that authentication has failed. This has worked for a number of years. As far as I know, there have been no changes to the system. I attempted to do some TACACS+ authentication the other day, but removed all of that form the config.

The other strange thing I am seeing, is that when I do a sh cdp neigh on my main switch, it shows me the outside interface address of the UC, not the internal VLAN address.

Any thoughts?

[sudhagup]

Could you please share the username with which you are trying to login.

You can also follow the below document for password recovery using CLI::

http://sbkb.cisco.com/CiscoSB/GetArticle.aspx?docid=0bc93a8245514d929b01e99fe04abf03_UC500_Series_Password_Recovery.xml&pid=2&converted=0