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No Ring tone on outbound calls

John0000115
Level 1
Level 1

Suddenly, we are no longer hearing the ringtone for outbound calls on one of our two extensions. The extension in a neighboring office works fine. Has anyone had this issue before?  A fix?  

1 Reply 1

Dan Lukes
VIP Alumni
VIP Alumni

Ringtone can be generated either locally or by an upstream PBX. It depend on orders from PBX. Catch SIP dialog between phone and upstream proxy. Unless we know the orders, we can't judge.

By the way, you are off topic in Cisco Unified Configurator for Collaboration. Use blue edit button to move it to just Voice Systems or you may receive no further responses. Thank you.