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Not able to receive call from SIP provider to my UC540. Outgoing calls working fine
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03-23-2012 12:41 PM - edited 03-21-2019 05:33 AM
Hello,
One month ago, I start using my UC540 with a Voice Ip carrier to do some tests. The carrier is Vozelia in spain.
After configuring the trunk it starts working finde, making and receiving calls.
One week ago inbound calls start failing. I told the carrier and it told me that my uc540 is incorrectly registered. Outgoing calls are working fine.
To test de carrier Iconfigure the trunk in a 3cx that I have in the same network, and in less than five minutes both outgoing and incoming calls start working fine.
I've restored the uc540 to factory and configured it three times, and every time with the same issue. It's impossible for me to solve this problem.
Can you help me?
Thanks a lot.
Regards
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03-23-2012 01:56 PM
OK. Here I'm.
Anyone can help me? It's so important for me to solve this problem.
Thank U very much
Ed
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03-23-2012 04:03 PM
Hi Ed,
How is the UC540 connected to the internet -WAN or LAN through another gateway?
Are you using firewall? Is this the firewall of the UC or another device?
Do you need registration with the SIP provider?
How did you configure UC540 CCA or CLI?
Did you check the incoming access-list from the internet and the dial-peer(s) for incoming SIP calls?
You can try these steps to verify if you have configured with CCA:
1. Open your firewall just for the test - add this line to access list 104 e.g. Through CLI or CCA "5 permit ip any any". If after this you can get the calls then you can create more specific rules to your 104 access-list for your SIP service provider servers.
2. If the previuos is not working - Run "show sip-ua reg stat" if you have registered with the SIP provider. If you need to be registered go to the next step and run only the first command.
3. Run debug "debug ccsip messages" and "debug ccapi inout" and post it here with relevant configuration while removing passwords and changing ip addresses.
HTH,
Alex
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03-25-2012 01:21 AM
Hi Alex,
Thank's for you help. Here are my answers:
- How is the UC540 connected to the internet -WAN or LAN through another gateway?
Just conected to the ISP router. The Uc540 Wan interface is connected to the router as DMZ with all ports redirected.
-Are you using firewall? Is this the firewall of the UC or another device? No, Only the UC540 as a firewall
- Do you need registration with the SIP provider? Yes and It works perfect for the outgoing calls
- How did you configure UC540 CCA or CLI? The initial config with CCA.
- Did you check the incoming access-list from the internet and the dial-peer(s) for incoming SIP calls?
Yes, I think it's correct. Here it is (192.168.1.200 is the Wan Ip address, and 80.91.83.25 is the Sip provider IP)
Extended IP access list 104
10 permit udp host 80.91.83.25 eq 5060 any
20 permit udp host 80.91.83.25 any eq 5060
30 permit udp any any range 16384 32767
40 deny ip 10.1.10.0 0.0.0.3 any
50 deny ip 10.1.1.0 0.0.0.255 any
60 deny ip 192.168.10.0 0.0.0.255 any
70 permit udp host 8.8.8.8 eq domain any
80 permit udp host 8.8.8.4 eq domain any
85 permit tcp any host 192.168.1.200 eq 443
90 permit icmp any host 192.168.1.200 echo-reply
100 permit icmp any host 192.168.1.200 time-exceeded
110 permit icmp any host 192.168.1.200 unreachable
120 deny ip 10.0.0.0 0.255.255.255 any
130 deny ip 172.16.0.0 0.15.255.255 any
140 deny ip 192.168.0.0 0.0.255.255 any
150 deny ip 127.0.0.0 0.255.255.255 any
160 deny ip host 255.255.255.255 any
170 deny ip host 0.0.0.0 any
1.- I added the line 5 permit ip any any and it doen's works
2.-
UC_540#show sip-ua reg stat
Line peer expires(sec) registered P-Associ-URI
================================ ========== ============ ========== ============
161200 20002 2791 yes
3.- debug ccsip messages (the debug ccapi inout is correct? Is not working for me)
UC_540# sh log
Syslog logging: enabled (0 messages dropped, 2 messages rate-limited, 0 flushes, 0 overruns, xml disabled, filtering disabled)
No Active Message Discriminator.
No Inactive Message Discriminator.
Console logging: disabled
Monitor logging: level debugging, 0 messages logged, xml disabled,
filtering disabled
Buffer logging: level debugging, 3191 messages logged, xml disabled,
filtering disabled
Exception Logging: size (4096 bytes)
Count and timestamp logging messages: disabled
Persistent logging: disabled
No active filter modules.
Trap logging: level informational, 297 message lines logged
Log Buffer (512000 bytes):
002334: Mar 25 08:11:15.134: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
OPTIONS sip:161200@192.168.1.200:5060 SIP/2.0
Via: SIP/2.0/UDP 80.91.83.25:5060;branch=z9hG4bK5183900c;rport
Max-Forwards: 70
From: "Unknown"
To: <161200>
Contact:
Call-ID: 45e8006f2036d3f9277ba17a08591087@80.91.83.25:5060
CSeq: 102 OPTIONS
User-Agent: FPBX-2.8.1(1.8.9.0)
Date: Sun, 25 Mar 2012 08:14:37 GMT
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
Supported: replaces, timer
Content-Length: 0
002335: Mar 25 08:11:15.138: //9881/EB4A57AAA6B5/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 80.91.83.25:5060;branch=z9hG4bK5183900c;rport
From: "Unknown"
To: <161200>;tag=8296DA0-191
Date: Sun, 25 Mar 2012 08:11:15 GMT
Call-ID: 45e8006f2036d3f9277ba17a08591087@80.91.83.25:5060
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 102 OPTIONS
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Accept: application/sdp
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Content-Type: application/sdp
Content-Length: 148
v=0
o=CiscoSystemsSIP-GW-UserAgent 4474 6079 IN IP4 192.168.1.200
s=SIP Call
t=0 0
m=audio 0 RTP/AVP 18 0 8 9 4 2 15 3
c=IN IP4 192.168.1.200
002336: Mar 25 08:11:16.134: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
OPTIONS sip:161200@192.168.1.200:5060 SIP/2.0
Via: SIP/2.0/UDP 80.91.83.25:5060;branch=z9hG4bK5183900c;rport
Max-Forwards: 70
From: "Unknown"
To: <161200>
Contact:
Call-ID: 45e8006f2036d3f9277ba17a08591087@80.91.83.25:5060
CSeq: 102 OPTIONS
User-Agent: FPBX-2.8.1(1.8.9.0)
Date: Sun, 25 Mar 2012 08:14:37 GMT
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
Supported: replaces, timer
Content-Length: 0
002337: Mar 25 08:11:16.138: //9881/EB4A57AAA6B5/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 80.91.83.25:5060;branch=z9hG4bK5183900c;rport
From: "Unknown"
To: <161200>;tag=8296DA0-191
Date: Sun, 25 Mar 2012 08:11:16 GMT
Call-ID: 45e8006f2036d3f9277ba17a08591087@80.91.83.25:5060
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 102 OPTIONS
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Accept: application/sdp
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Content-Type: application/sdp
Content-Length: 148
v=0
o=CiscoSystemsSIP-GW-UserAgent 4474 6079 IN IP4 192.168.1.200
s=SIP Call
t=0 0
m=audio 0 RTP/AVP 18 0 8 9 4 2 15 3
c=IN IP4 192.168.1.200
002338: Mar 25 08:11:26.134: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
OPTIONS sip:161200@192.168.1.200:5060 SIP/2.0
Via: SIP/2.0/UDP 80.91.83.25:5060;branch=z9hG4bK1a009f87;rport
Max-Forwards: 70
From: "Unknown"
To: <161200>
Contact:
Call-ID: 26e22b031862968d1503a6fb3d5419d5@80.91.83.25:5060
CSeq: 102 OPTIONS
User-Agent: FPBX-2.8.1(1.8.9.0)
Date: Sun, 25 Mar 2012 08:14:51 GMT
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
Supported: replaces, timer
Content-Length: 0
002339: Mar 25 08:11:26.142: //9882/F3A292AAA6B6/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 80.91.83.25:5060;branch=z9hG4bK1a009f87;rport
From: "Unknown"
To: <161200>;tag=829A44C-1A2D
Date: Sun, 25 Mar 2012 08:11:26 GMT
Call-ID: 26e22b031862968d1503a6fb3d5419d5@80.91.83.25:5060
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 102 OPTIONS
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Accept: application/sdp
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Content-Type: application/sdp
Content-Length: 154
v=0
o=CiscoSystemsSIP-GW-UserAgent 2521 4294965785 IN IP4 192.168.1.200
s=SIP Call
t=0 0
m=audio 0 RTP/AVP 18 0 8 9 4 2 15 3
c=IN IP4 192.168.1.200
002340: Mar 25 08:11:27.134: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
OPTIONS sip:161200@192.168.1.200:5060 SIP/2.0
Via: SIP/2.0/UDP 80.91.83.25:5060;branch=z9hG4bK1a009f87;rport
Max-Forwards: 70
From: "Unknown"
To: <161200>
Contact:
Call-ID: 26e22b031862968d1503a6fb3d5419d5@80.91.83.25:5060
CSeq: 102 OPTIONS
User-Agent: FPBX-2.8.1(1.8.9.0)
Date: Sun, 25 Mar 2012 08:14:51 GMT
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
Supported: replaces, timer
Content-Length: 0
002341: Mar 25 08:11:27.138: //9882/F3A292AAA6B6/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 80.91.83.25:5060;branch=z9hG4bK1a009f87;rport
From: "Unknown"
To: <161200>;tag=829A44C-1A2D
Date: Sun, 25 Mar 2012 08:11:27 GMT
Call-ID: 26e22b031862968d1503a6fb3d5419d5@80.91.83.25:5060
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 102 OPTIONS
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Accept: application/sdp
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Content-Type: application/sdp
Content-Length: 154
v=0
o=CiscoSystemsSIP-GW-UserAgent 2521 4294965785 IN IP4 192.168.1.200
s=SIP Call
t=0 0
m=audio 0 RTP/AVP 18 0 8 9 4 2 15 3
c=IN IP4 192.168.1.200
002342: Mar 25 08:11:28.134: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
OPTIONS sip:161200@192.168.1.200:5060 SIP/2.0
Via: SIP/2.0/UDP 80.91.83.25:5060;branch=z9hG4bK1a009f87;rport
Max-Forwards: 70
From: "Unknown"
To: <161200>
Contact:
Call-ID: 26e22b031862968d1503a6fb3d5419d5@80.91.83.25:5060
CSeq: 102 OPTIONS
User-Agent: FPBX-2.8.1(1.8.9.0)
Date: Sun, 25 Mar 2012 08:14:51 GMT
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
Supported: replaces, timer
Content-Length: 0
002343: Mar 25 08:11:28.138: //9882/F3A292AAA6B6/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 80.91.83.25:5060;branch=z9hG4bK1a009f87;rport
From: "Unknown"
To: <161200>;tag=829A44C-1A2D
Date: Sun, 25 Mar 2012 08:11:28 GMT
Call-ID: 26e22b031862968d1503a6fb3d5419d5@80.91.83.25:5060
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 102 OPTIONS
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Accept: application/sdp
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Content-Type: application/sdp
Content-Length: 154
v=0
o=CiscoSystemsSIP-GW-UserAgent 2521 4294965785 IN IP4 192.168.1.200
s=SIP Call
t=0 0
m=audio 0 RTP/AVP 18 0 8 9 4 2 15 3
c=IN IP4 192.168.1.200
002344: Mar 25 08:11:29.134: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
OPTIONS sip:161200@192.168.1.200:5060 SIP/2.0
Via: SIP/2.0/UDP 80.91.83.25:5060;branch=z9hG4bK1a009f87;rport
Max-Forwards: 70
From: "Unknown"
To: <161200>
Contact:
Call-ID: 26e22b031862968d1503a6fb3d5419d5@80.91.83.25:5060
CSeq: 102 OPTIONS
User-Agent: FPBX-2.8.1(1.8.9.0)
Date: Sun, 25 Mar 2012 08:14:51 GMT
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
Supported: replaces, timer
Content-Length: 0
002345: Mar 25 08:11:29.138: //9882/F3A292AAA6B6/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 80.91.83.25:5060;branch=z9hG4bK1a009f87;rport
From: "Unknown"
To: <161200>;tag=829A44C-1A2D
Date: Sun, 25 Mar 2012 08:11:29 GMT
Call-ID: 26e22b031862968d1503a6fb3d5419d5@80.91.83.25:5060
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 102 OPTIONS
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Accept: application/sdp
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Content-Type: application/sdp
Content-Length: 154
v=0
o=CiscoSystemsSIP-GW-UserAgent 2521 4294965785 IN IP4 192.168.1.200
s=SIP Call
t=0 0
m=audio 0 RTP/AVP 18 0 8 9 4 2 15 3
c=IN IP4 192.168.1.200
002346: Mar 25 08:11:30.134: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
OPTIONS sip:161200@192.168.1.200:5060 SIP/2.0
Via: SIP/2.0/UDP 80.91.83.25:5060;branch=z9hG4bK1a009f87;rport
Max-Forwards: 70
From: "Unknown"
To: <161200>
Contact:
Call-ID: 26e22b031862968d1503a6fb3d5419d5@80.91.83.25:5060
CSeq: 102 OPTIONS
User-Agent: FPBX-2.8.1(1.8.9.0)
Date: Sun, 25 Mar 2012 08:14:51 GMT
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
Supported: replaces, timer
Content-Length: 0
002347: Mar 25 08:11:30.138: //9882/F3A292AAA6B6/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 80.91.83.25:5060;branch=z9hG4bK1a009f87;rport
From: "Unknown"
To: <161200>;tag=829A44C-1A2D
Date: Sun, 25 Mar 2012 08:11:30 GMT
Call-ID: 26e22b031862968d1503a6fb3d5419d5@80.91.83.25:5060
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 102 OPTIONS
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Accept: application/sdp
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Content-Type: application/sdp
Content-Length: 154
v=0
o=CiscoSystemsSIP-GW-UserAgent 2521 4294965785 IN IP4 192.168.1.200
s=SIP Call
t=0 0
m=audio 0 RTP/AVP 18 0 8 9 4 2 15 3
c=IN IP4 192.168.1.200
002348: Mar 25 08:11:40.134: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
OPTIONS sip:161200@192.168.1.200:5060 SIP/2.0
Via: SIP/2.0/UDP 80.91.83.25:5060;branch=z9hG4bK1272c18d;rport
Max-Forwards: 70
From: "Unknown"
To: <161200>
Contact:
Call-ID: 763804316f9f191e1a4724907a5bfdd4@80.91.83.25:5060
CSeq: 102 OPTIONS
User-Agent: FPBX-2.8.1(1.8.9.0)
Date: Sun, 25 Mar 2012 08:15:05 GMT
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
Supported: replaces, timer
Content-Length: 0
002349: Mar 25 08:11:40.138: //9883/FBFACDAAA6B7/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 80.91.83.25:5060;branch=z9hG4bK1272c18d;rport
From: "Unknown"
To: <161200>;tag=829DAFC-B1
Date: Sun, 25 Mar 2012 08:11:40 GMT
Call-ID: 763804316f9f191e1a4724907a5bfdd4@80.91.83.25:5060
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 102 OPTIONS
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Accept: application/sdp
Supported:
Here ir the log.
as I see, it seems that incoming trafic arrives for Unknosn. Is this normal?
Thanks for all,
Eduard
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03-29-2012 02:45 PM
Can you include a 'debug ccsip messages' for a working call? Was the above trace from a non-working inbound call?
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