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Paging only works one way

red2thebones
Level 1
Level 1

Hi all, newbie to the forums here, apologies in advance if I missed any prior post relating to this issue.

I currently have a number of identical set up at different locations, consisting of one SPA 504 and one SPA 502, running on the Broadworks platfom, with identical firmware and settings, yet the "paging" feature would only work at 1 location, at some other location, it works when paging from the 502, but not the 504, at other locations, it doesn't work at all.

The consistent settings for each location:

- Both handsets are connected directly to the same PoE switch or the same Router.

- Both handsets have been factory reset multiple times.

- All locations have the same exact configuration parameters on Push to Talk feature, as described here:

https://supportforums.cisco.com/docs/DOC-9959

I have connected the handsets directly to the same switch to rule out any potential routing issues, yet the symptoms persist.

I've even tried swapping the handsets between locations and it seems the problem stays with the handset, rather than any location related config.

Thanks in advance, any help at all would be much appreciated.

Cheers,

red

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