Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
735
Views
0
Helpful
1
Replies

PRI - Fax to Email No Longer Working

danplacek
Level 4
Level 4

‎10-08-2012 08:54 AM - edited ‎03-21-2019 06:23 AM

We have a customer that has had Fax-to-Email working for several years now over their PRI.

All of a sudden 90% of their inbound faxes are failing now. (senders report "line quality" errors and similar)

We opened a ticket with the carrier and they have checked and tested everything and found no issue.

Their copy/fax machine is connected to the PRI via one of the UC's FXS ports and is not having issues.

No changes have been made to the system that coincide with the start of this issue.

We are on recent firmware.

Has anyone else had issues with FTE with a PRI?

Any suggestions for troubleshooting?

Thanks.

Labels:
0 Helpful
1 Reply 1

janickle
Level 1
Level 1

‎10-27-2012 05:36 AM

Hi Daniel,

Have you tried to swap the fax machine out temporarily or hard codding the speed on the fax for a lower throughput?  This may help determine or overcome the issue you are seeing.

Thanks,

Jason Nickle

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents