Often I'll field a complaint from receptionists/operators that they lose the ability to tranfer calls before answering another call. Example: reception has 2 line buttons mapped to two slots for inbound main-line calls to the business. Reception answers call on line 1. Then call on line 2 comes in and receptionist has no ability to transfer the first call and move to the second call. Phone goes from connected state to ringing state when line 2 fields a call. Tried no call-waiting beep/ring on main line ephone-dns, changing ephone-dn for personal extension from dual to single, and changing ephone entry for phone to max-calls-per button 1.
514g
button 1:personal extension
button 2:mainline slot 1
button 3:mainline slot 2
so when on mainline slot 1, if a call comes in to the personal extension or main-line slot 2, operator is stuck with the call or has to hold them with the hold key. Is there a way to keep the soft keys from changing from connected to ringing state when the operator is actively on a line (but still see the inbound call)?
