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Shared voicemail

basiluk11
Level 1
Level 1

If I want to setup voicemail for two users who use say 5 phones each and have all five phones have their message indicators light when there is a message - What is the best way to do it.  I through it would be shared extensions, but I cannot do that as there ane not enough buttons on a 303 to allocate the shared extension, and the system forces you to use a button.

I then thought hunt groups, but I cannot figure out how to light the VM indicator for all five phones when there is a message?

...Jon.

4 Replies 4

wenyang
Level 4
Level 4

Hi Jon,

If the user is one of the members of the hunt group, there will be an envelop indicator on the corner of the phone LCD when there is a voice message for the hunt group. The message light will not be lit up because it is only lit up when there is a voice message for the private extension of the phone. Anyway, the user is able to see if there is voice message for the group by checking the envelop indicator,

.

Hope it helps!

Best regards,

Wendy

Thank you that is helpful.  But it would be even better if the main VM light would light up, say by grouping phones into a shared extension and having that shared extension VM link to the light.  Could you consider this an a future enhancement please?

Jon,

Not sure if this is what you want, but you could always use "voicemail to email" forwarding to send an email to a distribution list with both users in the list.  They would both then get a notification in their inbox and be able to play the message through their email or through the phone.

Would that help?

Regards,

Paul.

Wendy / Paul - thanks for your advice.  The really strange thing is the VM light DOES LIGHT UP when you have shared voicemail, for every phone that is linked to that account - Now I dont know whether that is due to me assignign a VM monitor button or just because the user/phone is a member of that CM group, but I am happy !!!

...Jon.