Single Number Reach Issue

[jaydien1358]

I have a brand new UC560 installation which is CCA 3.01 all the way. No CLI configuration up to this point.

I have an issue with SNR whereas I enabled it for a user via CCA, but for some reason the Mobility button doesn't show up on the IP phone. All the phones are using the same ephone template and the ephone template shows that the button should be there, but it doesn't show up on the phone.

I have rebooted the phone several times but no change in the softwakeys.

Here is the template:

ephone-template  16

url services 1 http://10.1.10.1/voiceview/common/login.do VoiceviewExpress

softkeys remote-in-use  Newcall

softkeys idle  Redial Newcall Mobility Cfwdall Pickup Gpickup Dnd HLog Login

softkeys seized  Cfwdall Endcall Redial Pickup Meetme Gpickup Callback

softkeys connected  Hold Endcall Mobility Trnsfer TrnsfVM LiveRcd Confrn ConfList RmLstC

Acct Park Select Join

Am i missing something?

Brian

Computer Repair New Jersey

[bmccoy]

Brian,

I've had issues with buttons not showing up and also rebooted the phone with no effect.  I used the phone's menu to reboot.

The phone buttons did come up when I did one of the following:

1) disconnect the ethernet from the phone and reconnect.

2) right click on the phone icon in CCA topology view and select "reset".

3) right click on the phone icon in CCA topology view and select "reboot".

One of those solved the issue for me.  If you need additional help you can try:

Small Business Support - 1-866-606-1866

I hope this helps.

Thanks

[mtempro]

Here's the configuration CCA writes to IOS, I would focus on the ephone configuration.  Verify that the template is applied to that ephone and restart/reboot.

ephone-template 16
softkeys seized Cfwdall Endcall Redial Pickup Gpickup CallBack
softkeys connected Hold Endcall Trnsfer TrnsfVM Confrn Mobility Acct Park
softkeys idle Redial Newcall Cfwdall Pickup Mobility Gpickup Dnd Login

ephone 1

no ephone-template
ephone-template 16

exit

telephony-service
restart 0016.C87D.5AAA

ephone-dn 1
snr 98666061866 delay 10 timeout 30 cfwd-noan 399
mobility
exit

btw what version of software are you running on the UC560 and what type phone/firmware?

[jaydien1358]

Thanks Marivn,

I am going to check the config now. I know the ephone has the correct template listed, but not sure about the DN. I will report back.

-Brian

[jaydien1358]

Here is my pertinent info. Everyhting looks ok.

ephone-template  16

url services 1 http://10.1.10.1/voiceview/common/login.do VoiceviewExpress

softkeys remote-in-use  Newcall

softkeys idle  Redial Newcall Mobility Cfwdall Pickup Gpickup Dnd HLog Login

softkeys seized  Cfwdall Endcall Redial Pickup Meetme Gpickup Callback

softkeys connected  Hold Endcall Mobility Trnsfer TrnsfVM LiveRcd Confrn ConfList RmLstC

Acct Park Select Join

!

ephone-dn  593  dual-line

number 105 no-reg primary

label 105

description Scott Kenneally

name Scott Kenneally

mobility

snr 917326007615 delay 5 timeout 30 cfwd-noan 399

call-forward busy 399

call-forward noan 399 timeout 18

translation-profile incoming CallBlocking

ephone  5

device-security-mode none

mac-address B8BE.BF9D.8D13

ephone-template 16

username "skenneally" password 123456

type 7942

button  1:593 2:561

Software pack 8.1.0

Rebooted the phone several times, no luck.

-Brian

[mtempro]

I think that we're beyond a simple configuration error here.  Before you call the SBSC, you can try a few more things,

1) Reboot CME or,

2) Under Telephony-services, enter no create cnf-file followed by create cnf-files and reboot the phone or,

3) Save the ephone template 16 to notepad and completed remove it, then recreate or even try using another template like 15,17 or 18 and see if you have the same results.  Also verify if it's just isolated to one phone.

[mcasimirc63]

If you are looking for Extension mobility, it will appear under the services button menu.  SNR is located in the my phone apps section, which is also located under the services button. You can't use SNR for a user that has extension mobility enabled.

[mcasimirc63 · Accepted solution]

This is actually a bug (CSCTN00437).  There is a conflict with the locale and the ephone.  When the locale is changed to US instead of U5, the template should come up correctly.  Call small business support and this should be a quick fix for you.

[jaydien1358]

That fixed it.

-Brian