SPA112 no incoming calls with Virgin Super Hub 3

[EllisPratt2576]

I have a SPA112 connected to a Virgin Super Hub 3.

It will make outgoing domestic calls, but it's not ringing for incoming calls.

I've set up port filtering:

Local ExternalPort range Port range Protocol

5060-5080	5060-5080	BOTH
3478-3478	3478-3478	UDP
1720-1720	1720-1720	TCP
16384-16482	16384-16482	BOTH

There's no ALG setting on the Super Hubs.

The VOIP works with Zoiper, so it's a router/ATA issue.

Help!

[Dan Lukes]

Not enough data to analyze the issue. VSH3 may or may not support NAT/SIP ALG (there's nothing to configure on SIP ALG, thus lack of configuration doesn't prove lack of support of the feature). Configuration of SPA112 depends of the presence of such feature on router, so I will try to provide more detailed advice once details of your connection parameters become known. SYSLOG&DEBUG messages of Voice Application may (or may not, it depends) help as well.