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SPA2102 - VMWI not working

tango_ninja
Beginner
Beginner

Just set up my SPA2102 for the first time and am having some problems with the VMWI.  Simply put, when there's a voicemail the VMWI does not light, blink, ring, etc.  My goal is to get this LED on the phone to illuminate when a voicemail has been received.  All other functions seem to work OK.

What I need to figure out is if the problem is on my/SPA2102 end, or with my VOIP provider....

Some config settings:

Software version: 5.2.10

Hardware version: 1.0.5(a)

Voice > Line 1 > Supplementary Service Subscription > VMWI Serv: "yes"

Voice > User 1 > Supplementary Service Subscription > Message Waiting: "yes"

Voice > Info > Message Waiting: no

Thanks!

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