SPA504g firmware not upgrading 7.4.6 to 7.4.9c

[marksie1988]

Hi Guys,

Just put the new firmware on our phone system 7.4.9c but none of the phones are upgrading when rebooted they currently all run 7.4.6

I have checked the config and have the following:

tftp-server flash:/phones/50x-30x/spa50x-30x-7-4-8a.bin

tftp-server flash:/phones/50x-30x/spa50x-30x-7-4-9c.bin

load 7921 CP7921G-1.3.4SR1

load 7925 CP7925G-1.3.4SR1

load 7931 SCCP31.8-5-4S

load 521G-524G cp524g-8-1-17

load 501G spa50x-30x-7-4-6

load 502G spa50x-30x-7-4-6

load 504G spa50x-30x-7-4-9c

load 508G spa50x-30x-7-4-6

load 509G spa50x-30x-7-4-6

load 301 spa50x-30x-7-4-6

load 303 spa50x-30x-7-4-6

the only phone we use is the 504G but still doesnt update please could i have some pointers on troubleshooting this commands to run etc. im not 100% with phone systems but use switches all the time.

I dont use CCA just use CLI for config of this.

i manually upgraded my phone but would like to avoid doing this on them all if i can.

also i cant remember the command that lists all the phones and what FW version they are on would be usefull if someone could supply me with that.

Thanks

Steve

[Boris Knezovic · Accepted solution]

Steve,

Your load command can't read file located in TFTP subfolder so either it should be in the root of the flash or you can use alias command as:

tftp-server flash:/phones/50x-30x/spa50x-30x-7-4-9c.bin alias spa50x-30x-7-4-9c.bin

Regards

Boris