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SPA504G not booting?

mariuspfaff
Beginner
Beginner

Hey guys,

one of our newly bought Cisco SPA504G worked for several days, then the employee moves the desks, so we unplugged the phone and replugged it on the new side. From then on it seems like it's not booting at all. If you plug in the AC the only thing that happens is, that the mute, headset and loudspeaker are constantly lit. It does not respond to any pressed buttons or resets.

Do you have any ideas what might be the issues? Or is it just broken? I could not find any information about these three constantly lit buttons on the web...

Best regards

Marius

1 Reply 1

nseto
Frequent Contributor
Frequent Contributor

Sounds like the software isn't booting all the way.

Please contact support via phone to confirm.

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html