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SPA525G Buttons do not work on voice response

davealessi
Beginner
Beginner

‎01-19-2012 06:36 AM - edited ‎03-21-2019 05:13 AM

I recently installed a SPA525G phone.  I replaced a SPA303.  Since doing so, I cannot use GoToMeeting.  I try and enter my pin #, and the system does not receive it.  I have also noticed on other voice response systems that it does not correctly interpret the keys I type on the keypad.

Does anyone know what thge issue is?

The software version is 7.4.9a.

I am on Aptela if that makes a difference.

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nseto
Frequent Contributor
Frequent Contributor

‎01-19-2012 04:40 PM

Compare the setting on the spa525 vs the spa303 for 'dtmf tx method'.  This is in the Ext tab under Audio Configuration.

If it's already the same, they you'll need to run a debug log to see what the unit thinks you are entering when you are pressing the keys.  https://supportforums.cisco.com/docs/DOC-9862 for that info.

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