10-07-2011 12:52 PM - edited 03-21-2019 04:46 AM
The time that shows on our 7975 phones is 4 hours earlier than the system time on our UC520. When I go to configure with the CCA 3.1.1, Device Settings - Time, the time is accurate and in the correct time zone. It is as if the phones think they are in a different time zone than the uc520. Anybody know where to change this setting?
I just added a SPA509 phone to our system and it shows the correct time.
10-07-2011 03:02 PM
There are three different places in the UC500 configuration where the time zone setting needs to be set:
The timezone setting needs to be correct in all three of these places. You might need to use CLI to change the setting. The problem you are having is probably being caused by the wrong time-zone setting under the telephony-service section in the UC500 configuration.
Here is how you can change the time-zone setting under the telephony-service section in the UC500 configuration:
test-uc520#
test-uc520#conf t
test-uc520#telephony-service
test-uc520(config-telephony)#time-zone ?
<1-53> select timezone name used by IP phones (offset in minutes)
1 Dateline Standard Time -720
2 Samoa Standard Time -660
3 Hawaiian Standard Time -600
4 Alaskan Standard/Daylight Time -540
5 Pacific Standard/Daylight Time -480
6 Mountain Standard/Daylight Time -420
7 US Mountain Standard Time -420
8 Central Standard/Daylight Time -360
9 Mexico Standard/Daylight Time -360
10 Canada Central Standard Time -360
11 SA Pacific Standard Time -300
12 Eastern Standard/Daylight Time -300
13 US Eastern Standard Time -300
14 Atlantic Standard/Daylight Time -240
15 SA Western Standard Time -240
16 Newfoundland Standard/Daylight Time -210
17 E. South America Standard/Daylight Time -180
18 SA Eastern Standard Time -180
19 Mid-Atlantic Standard/Daylight Time -120
20 Azores Standard/Daylight Time -60
21 GMT Standard/Daylight Time +0
22 Greenwich Standard Time +0
23 W. Europe Standard/Daylight Time +60
24 GTB Standard/Daylight Time +60
25 Egypt Standard/Daylight Time +60
26 E. Europe Standard/Daylight Time +60
27 Romance Standard/Daylight Time +120
28 Central Europe Standard/Daylight Time +120
29 South Africa Standard Time +120
30 Jerusalem Standard/Daylight Time +120
31 Saudi Arabia Standard Time +180
32 Russian Standard/Daylight Time +180
33 Iran Standard/Daylight Time +210
34 Caucasus Standard/Daylight Time +240
35 Arabian Standard Time +240
36 Afghanistan Standard Time +270
37 West Asia Standard Time +300
38 Ekaterinburg Standard Time +300
39 India Standard Time +330
40 Central Asia Standard Time +360
41 SE Asia Standard Time +420
42 China Standard/Daylight Time +480
43 Taipei Standard Time +480
44 Tokyo Standard Time +540
45 Cen. Australia Standard/Daylight Time +570
46 AUS Central Standard Time +570
47 E. Australia Standard Time +600
48 AUS Eastern Standard/Daylight Time +600
49 West Pacific Standard Time +600
50 Tasmania Standard/Daylight Time +600
51 Central Pacific Standard Time +660
52 Fiji Standard Time +720
53 New Zealand Standard/Daylight Time +720
! In this example, we are setting the time zone to Central Standard/Daylight time.
! Be sure to select the number corresponding to your time zone from the list above.
! In this example, the number corresponding to the Central Standard/Daylight time is 8.
test-uc520(config-telephony)#time-zone 8
Be sure to reset your phones and save your UC520 configuration.
10-08-2011 05:40 AM
Thanks for the quick response. It looks like my time zone settings are ok. I am on eastern daylight time. Here are my settings -
clock timezone EST -5 0
telephony-service
time-zone 12
clock timezone America/New_York
hostname se-10-1-10-1
line console
length 0
width 512
system language preferred "en_US"
ip name-server 207.196.34.50 12.161.104.2
ntp server 207.196.34.50 prefer
Is there more than 1 place to set the actual time? I will double check my ntp server, that is an internal address, but it could also be an internet server.
10-08-2011 09:01 AM
The above settings are actually correct for Eastern Time. Here is another setting that should be in your UC520 configuration since you are in a timezone that respects daylight savings time:
clock summer-time EDT recurring
The actual time can be manually set on both the IOS side and the CUE side of the UC520. However, NTP can also be used to update the time on both the IOS side and CUE side of the UC520.
The time can be manually changed on the UC520 by using CCA or by using the clock set command.
10-09-2011 02:55 PM
Hi There,
Have you considered resetting the phone to factory defaults? The phone might actually be stuck in a different time zone and is not updating itself when it does its TFTP update, sometimes putting the phone back into factory defaults resolves this issues.
Just a thought...
Cheers,
David.
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