02-03-2011 09:27 AM - edited 03-21-2019 03:37 AM
UC520 software pack 8.1.0 recently reloaded with CCA 3.0. FXO PSTN connectivity using CO Lines on each phone.
When a call comes in and is picked up on a CO Line, the call is not able to be transferred using the Transfer soft button (it's grayed out), but it can be done by pressing the transfer key (on a 7931) and dialing the users extension. Also, they are unable to just press a "watched" extension button to transfer the call, they have to manually dial the extension number.
I have similar setup in our office here and have the buttons available, but we are running an older software pack loaded with an older version CCA (2.2 I believe).
Anyone know why this is happening?
02-03-2011 09:28 AM
Also, the redial softkey is grayed out as well.
02-03-2011 11:16 AM
Do me a flavor :-)
Make a call from the 7931. Then see if the Redial comes back for use.
02-03-2011 11:43 AM
OK, I'll try that. I am just going by what the customer is complaining about so I will need to go onsite and see what it does then update this post.
02-03-2011 03:16 PM
The phone on my desk does the same thing, it's a 7970G. I make a call, internal or external, hang up, and the redial button remains grayed out. Not sure if something is configured incorrectly or not?
02-03-2011 03:30 PM
I asked because mine always starts grey until I make a call, then it comes to life.
Is this a CLI configured system or CCA?
02-03-2011 04:41 PM
This system was configured using CCA 3.0.
02-04-2011 08:42 AM
When I press the redial soft button on my 7970 it says "that key is not active here".
02-04-2011 09:31 AM
Hmmmm... strange and not normal. I have a 7931 and it works on my UC 500 with latest SWP and
Please open a case.
02-04-2011 09:52 AM
OK, will do. I will update the post with the solution.
03-30-2011 02:03 PM
Did they have a resolution for you regarding this?
I also have the same issue with Transfer button.
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