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Trunk Freezes

rashidjb1
Level 1
Level 1

When an outside call is received on the UC320W and that same call is transferred to another outside number via an outbound trunk even after the call completes the outside trunks freeze and no one is able to use them until they are disconnected and reconnected to the UC320W. Can someone help with this issue?

3 Replies 3

janickle
Level 1
Level 1

Hi Rashid,

When you say the "trunk freezes" are you using FXO lines or SIP for you calls?

We are using FXO lines and they remain in use.They then need to be disconnected and then reconnected.

Hi,

It sounds like the UC320W is not seeing the CPC disconnect.  Some partners have had some success in contacting their FXO provider and increasing the disconnect tone.  See https://supportforums.cisco.com/message/3438357#3438357  The disconnect tone will depend upon your specific country.

Chris