Hi everyone
I just inherited the management of a UC 520. The phones are configured like this:
ephone-dn 6 dual-line
number 800
label XYZ
name XYZ
call-forward noan 900 timeout 20
I am having a problem with busy lines. Specifically, let us say that there are two users, Jack and Nick. If Jack calls Nick and Nick happens to be on a call already, Jack does not receive a user busy but the line continues to ring normally. I need to ensure that Jack knows that Nick is engaged in another call.
I've been googling the past 2 hours but cannot find how to address this behaviour.
Any help?