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UC 520 - Call waiting and busy

sean.cohen
Level 1
Level 1

Hi everyone

 

I just inherited the management of a UC 520.  The phones are configured like this:

 

ephone-dn  6  dual-line
 number 800
 label XYZ
 name XYZ
 call-forward noan 900 timeout 20

 

I am having a problem with busy lines.  Specifically, let us say that there are two users, Jack and Nick.  If Jack calls Nick and Nick happens to be on a call already, Jack does not receive a user busy but the line continues to ring normally.  I need to ensure that Jack knows that Nick is engaged in another call.

I've been googling the past 2 hours but cannot find how to address this behaviour.

 

Any help?

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