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UC320 SPA509G keeps ringing even after reciever picked up

group9optus
Level 1
Level 1

‎05-12-2012 04:59 AM - edited ‎03-21-2019 05:46 AM

Hi Team

We have a UC320W system setup with 10 SPA509G handsets.

It has the buttons configured with user name and setting as phone monitor.

When the incoming call comes in all the phones ring (In simultaneous mode). Even if you pick up the reciever of one of the phones, it keeps ringing for another 2-3 rings and then answers the call.....

Any suggestions..

Regards

Harish Kumar                  

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janickle
Level 1
Level 1

‎05-13-2012 09:58 PM

Hi Harish ,

My name is Jason Nickle and I am a support engineer here at Cisco Small Business.  I would recommend that you contact us at 1-866-606-1866 to open a support case so that we can help troubleshoot this issue that you are experiencing.

Thank you,

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