uc320w autoattandent not working with SIP trunk

[felipeg007]

I have a new install Firmware 2.1.1  with a sip trunk and 4 FXO lines.

the autoattandent works when calling the system from the the POTS lines but not the sip trunk.

i have double and triple checked all setting and here is what i have tried to rule out

a sip trunk issue.

If i configure a call route and route the call to a phone or mailbox it works great.

if i send it to autoattendant it rings 3 times and drops the call.

if i route all calls to anything other then AA it works no dropped calls

i have tried disabling autoattendant and recreating the menu prompts.

i have removed phones and users.  still no luck. a hard reset has not been tried because the sytem is remote.

i tried renaming the default route thinking the name on the sip trunk and FXO is the same and may conflict. still no luried ck.

i have not tried deleting the sip trunk completely and recreating it.

any help or ideals would really help.

is my AA some how corrupt?

Thank you for your time,

Felipe

[ADAM CRISP · Accepted solution]

Excellent. Can you mark the thread as resolved ?

[Christopher Edgeworth]

Hello,

To keep things simple we have made a decision to make provider specific customizations in their own PMF file.  Some providers require multiple configuration adjustments and we didn't want people to have to install 6-7 PMF files to work with a provider.  The COX PMF contains several other settings changes besides the RTP p-time adjustment.  We will build a PMF file for MetTel and post it on the PMF Document on the community shortly.

Thanks,

Chris

[Christopher Edgeworth]

Hi Felipe,

The MetTel PMF and UNDO PMF have been posted here.

Thank you,

Chris

[felipeg007]

Thank you Christopher.

And thank you everyone for your support.

The Phone system is working great.