UC320W how to upload a AA prompt

[joshxx1..]

I want to upload an Auto Attendant prompt that was done for the company to my UC320 but i see no option to do that.

Is there a way to do that without doing it from a ip phone connected to the system.

Thanks.

[wenyang · Accepted solution]

Hi,

You can upload AA prompt with Configure Utility at Auto Attendant->Prompts, there is Upload button for each prompt. You can click on upload button and upload the sound file from your computer.

Best regards,

Wendy

[joshxx1..]

Thanks i didnt have the option because my uc320 is behind a firewall and i didnt connect the UC to the internet but after that it worked.

Thanks.

[rgoe]

Someone needs to explain to me why the ability to upload an AA Prompt is not appearing in the Configuration Utility.  My UC320W is connected to the Internet and I can make and receive calls, but I do not have the option to upload AA Prompts.  I had the option 6 months ago, but no longer have the option.  I have not made any changes to my firewall or the UC320W.  I just need to upload the new AA greeting.