09-06-2012 02:04 PM - last edited on 03-25-2019 11:03 PM by ciscomoderator
I replaced my SPA9000 which recently died and was working perfectly,
with a UC320.
I'm just using the 4 FXO lines, with 6 SPA508G phones.
Main issues today:
- Dial plan: I tuned the system on France which blocks calling local landlines. I need to use the international number format to call someone, which is not user friendly. Is there any PMF available, support for other countries on the roadmap?
- Voicemail: When the voicemail service is triggered, the end of the call is not detected. As such the VM box fills up quickly, wth 10 minutes and 1 second messages. Those are often empty messages, with a dual tone from the operator. The FXO line also stays busy for 10 min 1 sec, severly impacting the business of my SMB customer since the communication quality has decresed. Messages are lost, lines are busy.
I already tried tuning the FXO lines, upgraded to latest release candidate 2.3.1(14). Not Better.
Is there any way to fix the above quickly?
09-06-2012 05:00 PM
I will have to check on Belgium dial plan support. We have a support group from Belgium that I can get assistance from.
There are some PMF’s we built to assist with long duration voice mails. Can you run one test and have a user leave a voice mail and press # key at the end. That should signal the VM to end the message. Please let me know if the messages are shorter in length than 10 min. I will check on what PMF’s are available to release the fxo lines quicker.
09-07-2012 12:34 AM
pressing the # key at the end of the message correctly stops the message recording and releases the line.
However, a "normal" user never presses the key, he just hangs up.
10-01-2012 06:03 AM
I'm also waiting for the dial-plan for Belgium(for the UC320W).
Any idea when it will be available?
10-02-2012 05:21 AM
There are no plans to develop a region pack for Belgium at this time.
10-02-2012 06:15 AM
This doesn't soud really positive.
If you don't provide it, can you at least give access to CLI or another tool to build it?
Seems Randy was talking about a support Team for Belgium here above...
Note there's also no answer on the voicemail issue I descibed previously. Can you help on that one...?
10-02-2012 07:38 AM
The UC320W should not have been on any price lists or orderable for Belgium. Belgium is not a supported region. Suggest that you contact your distributor for a refund. There is no CLI access in the UC320W.
The voicemail issue sounds like a disconnect tone issue. If you are using a different region than your country the system may be looking for a different disconnect tone than what is used in Belgium. You might look at the UC500 for more regional support.
10-02-2012 07:51 AM
Seems to me Cisco has no replacement offering for the SPA9000 :-(
The only solution seems to search on ebay for a SPA9000 spare, or repair the one I have.
As a CCIE, I'm really surprised by the lack of support Cisco provides on its SMB products. It's most probably the last time I'm pushing Cisco into such markets.
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