UC500 CALL FORWARD to PSTN

[edwincharles]

outside Caller #
my PSTN # 1234567

IP Phone # 123

Mobile # 0566919592

when a user calling from outside to 1234567(AA) transfer to exten 123

exten 123 is configured for  call forward to mobile so the call is transfered to mobile

mobile rings but the no. showing on mobile is my PSTN # 1234567 not the outside caller #

what should i do to make sure it shows the outside caller # when forwarded

[paolo bevilacqua]

As often discussed, that is normal.

Your system cannot originate calls using any number but that the ones you got, otherwise that would allow spoofing caller-id.

The execption is PRI user in the USA, that are normally allowed to send out any number they want.

[danplacek]

It's also worth noting that many ITSP's (SIP) allow you to set any caller-id as well.

[edwincharles]

So if the call is missed to answer, it will not be possible to know who called.

[paolo bevilacqua]

Correct.

[edwincharles]

if we use any call logging software, will it show

[paolo bevilacqua]

Yes, call logging should show the calling number as originated by UC.