UC520 Call Forwarding

[Jesse Shumaker]

Here's my situation. I would like to make the uc520 forward any calls that come in during night mode to another number. On the prior phone system when someone would dial in during night mode it would say:

Please stay on the line to speak with a representative.....

If the person stayed on the line the phone system would call the other number and connect them with a representative. Can this kind of feature be setup on this UC520?

thanks

[craig.corbett]

The following command under the ephone-dn may do what you want:

call-forward night-service

As an example.

call-forward night-service  902920002233

Ref:http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_c1ht.html#wp1012959

[Jesse Shumaker]

Yah it does currently look like that. see attached jpeg.

also do you know if when two or more analogue lines are connected to the uc520 and the main line is busy will it automatically roll over to the secondary line, even when someone calls in on the main line?

Finally does there have to be more than one phone line connected to the fxo ports for this to forward successfully?

[mcasimirc63]

Night service is not a automatic operation.  Since you are using a UC500 I would configure this using CCA because its so easy.

Up to four extensions can be configured for night service on the UC500. Each extension can be  configured with a Call Forward number or a Night Service Bell.

When a call forward number is configured for a night service extension, incoming  calls to that extension during night service hours are forwarded to that number.

The night service bell allows you to provide coverage for unstaffed extensions for  night-service hours. During night-service hours, extensions configured for night- service bell receive notification of incoming calls with a special "burst" ring. Phone  users at the night-service phones can then use the call-pickup feature to answer  incoming calls.

To configure night-service phones, at least one of the extensions must be  configured with a night service bell.

A user can enter a night-service code to manually toggle night-service treatment  off and on from any phone that has an extension assigned to night service. Using  the night-service code at any phone with a night-service extension turns night  service on or off for all phones with night-service.

BUT

To do what you are requesting, an automatic operation tied to a schedule, you would need to use the auto attendant.  With the auto attendant you could record your after hours prompt to tell the user to dial 1 to reach someone, then have that number forwarded wherever.

[Jesse Shumaker]

Thanks for the help. here is actually what I was looking for an answer on.

1. If when two or more analogue lines are connected to the uc520 and the main line is busy will it automatically roll over to the secondary line, even when someone calls in on the main line?

2. Finally does there have to be more than one phone line connected to the fxo ports for the night service to forward to another number successfully?

thanks

[mcasimirc63]

1. If when two or more analogue lines are connected to the uc520 and the main line is busy will it automatically roll over to the secondary line, even when someone calls in on the main line?

This is set by your PSTN provider.

2. Finally does there have to be more than one phone line connected to the fxo ports for the night service to forward to another number successfully?

I believe it does.