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UC520 dual language

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vpersaud001
Participant
Participant

‎07-21-2009 11:54 AM - edited ‎03-21-2019 01:20 AM

Hello,

Can the UC520 support dual language for the auto-attendant, for example, giving the caller an option for Spanish or English?

Thanks.

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Tomoo Esaka
Cisco Employee
Cisco Employee

‎07-21-2009 12:03 PM

Yes, by using CCA 2.0 you can simply configure 2 AA or one multi-level AA, with one AA or menu tree using prompts recorded in Spanish and the other using prompts recorded in English. Note that if you want to use Voicemail or IP phones with multi-language in UC500, you will need to use CLI, outside of CCA.

Rgds,

Tomoo

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Glenn Quesenberry
Cisco Employee
Cisco Employee

‎07-21-2009 12:05 PM

Yes, this question has been asked/answered on the support community already.  Click Here for details.

Best Regards,

Glenn

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