UC540 Email Not working

[wjmcmillan4]

I am trying to setup the email of voice messages and fax messages using the UC540. This has been setup before but has stopped working in the past week or so. I have taken the following steps for toubleshooting:

1) I can send/receive an email on my computer while connected to the data vlan wifi. I believe this proves the internets is setup correctly on the UC.

2) I have double checked the email settings (un/pw/server/port) and that is correct.

Is there another way to check why emails are failing to be sent for both voice mail and fax? Is there an error log to show these failed attempts?

Thanks.

[Mario Garcia]

Hi Jeremy,

Since this is a SBS, allow annoymous relay from the IPs on the UC.

On the UC, connect to the CUE via CLI (you can debug from CLI and maintain your CCA configuration, so you stay within Cisco support) to debug/trace the notifucation.

Commands:

no trace   all
clear trace
trace   voicemail msgnotif all
trace   configapi smtp debug
trace entitymanager NotifDevice all
trace   smtp all
show   trace buffer tail

Make sure to use Putty and capture output to a file or adjust the window to be able to scroll back.  Make a call and leave a message, paste the output on here so I can review.

Thanks,

Mario

[Mario Garcia]

Forgot to mention to ext hit "Ctrl + C" then "no trace all" "clear trace"