UC540 - hunt group timeout resets

[John Haynes]

I have a customer with a UC540 system configured with a hunt group for 4 of the users. The hunt group is sequential and the timeout is set at 25 seconds. Approximately once a week the customer calls me to have me reset the timeout back to 25 seconds because the system defaults to 8 seconds. I've even tried manually saving the config via CCA and it never sticks for more than a week.

Any ideas what might be causing this?

[abillington · Accepted solution]

seen exactly the same issue at a site and working on it today: whenever Office Manager used to move people in or out of groups, the group is rebuilt at an 8 second timeout. Fix in testing is use clogin and a command file that does

conf t

ephone-hunt X

timeout 25,25

wr

It's been working manually most of today, and is now set to run every hour. Will update this thread tomorrow.

HTH

Andy

[John Haynes]

I'm glad to know I'm not the only one experiencing this issue, but it still doesn't make sense to me. Why does it reset?

Thanks for the work around. I'll look into it and see if it's something we can implement at this site.

[abillington]

sorry delayed reply, got a day off yesterday

The workaround works, cron job runs hourly (customer ok with that) and it's been fine for a day and a half now.

Looking at the config, it looks like Office Manager - and possibly CCA? - redefines the groups when you make a change. It doesn't do the change you want, it defaults everything then applies changes - and if you change something OM doesn't offer an option for (like inter-agent timeout), too bad.

That's not exactly user-friendly.

Looking at other options for fixing this. In the meantime, also playing - sorry, experimenting - with same approach to get agent HLog status and aux-numbers.

Andy

[abillington · Accepted solution]

actually, any reason for not doing this in EEM ?