UC540 software upgradation from 12.4 to 15.1.4M4

rajesh.kumar · ‎07-09-2012

Hi

I have UC540 and running 12.4, SPA525G2 phones are not supported in this.

I want to upgrade to UC540-8.6.0.zip, I have already downloaded the file.

Can anyone suggest how to upgrade UC540 and is there any upgrade license required for upgradation?

254464K Flash memory is sufficient for upgrade ?

Also phone has version 7.4.8, will it upgrade new firmware after upgradation directly.

Pls. provide me suggestion and feedback.

-----------------------------------------------

Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 12.4(24)SB, RELEASE SOFTWARE (fc1)

Cisco UC540W-FXO-K9 (MPC8358) processor (revision 0x100) with 249856K/12288K bytes of memory.

14 User Licenses

10 FastEthernet interfaces

2 terminal lines

4 Voice FXO interfaces

4 Voice FXS interfaces

1 Voice MoH interface

1 802.11 Radio

1 cisco service engine(s)

128K bytes of non-volatile configuration memory.

254464K bytes of ATA CompactFlash (Read/Write)

-------------------------------

Rgds

Rajesh

johschaf · ‎07-09-2012

Hello Rajesh,

No additional licenses are required for the upgrade. I would advise to take a backup of the system before upgrading. Also, I would advise that you review the connection requirements before upgrading:

https://supportforums.cisco.com/docs/DOC-9779

You can do the backup/upgrade through CCA. Here is the link to the CCA admin guide(Upgrade procedure starts on page 538):

http://www.cisco.com/en/US/docs/net_mgmt/cisco_configuration_assistant/version3_2_1/administration_guide/cca_sbcs_admin_guide.pdf

Let me know what additional questions you have regarding this.

Thanks,

-john

rajesh.kumar · ‎07-10-2012

Hi John

Thanks, I have upgraded UC540 software package. SPA525G2 Phones are registerd. But voicemail is giving busy tone.

Any hint, why VM is giving busy tone.

I have done the voice mail cnfiguration. CUE clock state shows unsync.

UC540#service-module integrated-Service-Engine 0/0 session

takes me to this prompt,

se-10-1-10-1#

I can see VM users i have created via CCA

Here I have attached debug ccsip outputs

-------------------

UC540#debug ccsip calls

SIP Call statistics tracing is enabled

UC540#

000517: Jul 10 18:33:08.499: //182/87C05D54817C/SIP/Call/sipSPICallInfo:

The Call Setup Information is:

Call Control Block (CCB) : 0x88943058

State of The Call : STATE_DEAD

TCP Sockets Used : NO

Calling Number : 2001

Called Number : 2099

Source IP Address (Sig ): 10.1.10.2

Destn SIP Req Addr:Port : 10.1.10.1:5060

Destn SIP Resp Addr:Port : 10.1.10.1:5060

Destination Name : 10.1.10.1

000518: Jul 10 18:33:08.499: //182/87C05D54817C/SIP/Call/sipSPIMediaCallInfo:

Number of Media Streams: 1

Media Stream : 1

Negotiated Codec : No Codec

Negotiated Codec Bytes : 0

Nego. Codec payload : 255 (tx), 255 (rx)

Negotiated Dtmf-relay : 0

Dtmf-relay Payload : 0 (tx), 0 (rx)

Source IP Address (Media): 10.1.10.2

Source IP Port (Media): 16868

Destn IP Address (Media): -

Destn IP Port (Media): 0

Orig Destn IP Address:Port (Media): [ - ]:0

000519: Jul 10 18:33:08.499: //182/87C05D54817C/SIP/Call/sipSPICallInfo:

Disconnect Cause (CC) : 1

Disconnect Cause (SIP) : 404

UC540#u all

All possible debugging has been turned off

UC540#debu

UC540#debug ccsip ?

all Enable all SIP debugging traces

calls Enable CCSIP SPI calls debugging trace

dhcp Enable SIP-DHCP debugging trace

error Enable SIP error debugging trace

events Enable SIP events debugging trace

function Enable SIP function debugging trace

info Enable SIP info debugging trace

media Enable SIP media debugging trace

messages Enable CCSIP SPI messages debugging trace

preauth Enable SIP preauth debugging traces

states Enable CCSIP SPI states debugging trace

translate Enable SIP translation debugging trace

transport Enable SIP transport debugging traces

verbose Enable verbose mode

UC540#debug ccsip err

UC540#debug ccsip error

SIP Call error tracing is enabled

UC540#

SIP: (184) Group (a= group line) attribute, level 65535 instance 1 not found.

UC540#u all

All possible debugging has been turned off

UC540#debug ccsip med

UC540#debug ccsip media

SIP Call media tracing is enabled

UC540#

000520: Jul 10 18:33:56.451: //186/A4584F0B8188/SIP/Media/sipSPICopyStunConfigFromPeerToCCB: Firewall traversal is not enabled

000521: Jul 10 18:33:56.451: //186/A4584F0B8188/SIP/Media/sipSPISetMediaSrcAddr: Media src addr for stream 1 = 10.1.10.2

000522: Jul 10 18:33:56.451: //-1/xxxxxxxxxxxx/SIP/Media/sipSPIReserveRtpPort: reserved port 18698 for stream 1

000523: Jul 10 18:33:56.451: //186/A4584F0B8188/SIP/Media/sipSPIAddSDPMediaPayload: Preferred method of dtmf relay is: 6, with payload: 101

000524: Jul 10 18:33:56.451: //186/A4584F0B8188/SIP/Media/sipSPIProcessRtpSessions: No active streams.

000525: Jul 10 18:33:56.451: //186/A4584F0B8188/SIP/Media/sipSPIAddStream: Adding stream 1 of type voice+dtmf (callid 186) to the VOIP RTP library

000526: Jul 10 18:33:56.455: //186/A4584F0B8188/SIP/Media/sipSPISetMediaSrcAddr: Media src addr for stream 1 = 10.1.10.2

000527: Jul 10 18:33:56.455: //186/A4584F0B8188/SIP/Media/sipSPIUpdateRtcpSession: sipSPIUpdateRtcpSession for m-line 1

000528: Jul 10 18:33:56.455: //186/A4584F0B8188/SIP/Media/sipSPIUpdateRtcpSession: rtcp_session info

laddr = 10.1.10.2, lport = 18698, raddr = 0.0.0.0, rport=0, do_rtcp=FALSE

src_callid = 186, dest_callid = -1, stream type = voice+dtmf, stream direction = RECVONLY

media_ip_addr = - , vrf tableid = 0 media_addr_type = 1

000529: Jul 10 18:33:56.455: //186/A4584F0B8188/SIP/Media/sipSPIUpdateRtcpSession: No rtp session, creating a new one

000530: Jul 10 18:33:56.455: //186/A4584F0B8188/SIP/Media/sipSPICreateRtpSession: stun is disabled

000531: Jul 10 18:33:56.471: //186/A4584F0B8188/SIP/Media/sipSPIDestroyRtpSession: stream:8B92A2BC

UC540#

-------------------

Software Version

-------------------

Cisco Unity Express version (8.6.3)

Components:

- TimeCardView version 8.6.3

- PhoneConnect version 7.0.0

- CUE Voicemail Language Support version 8.6.3

- Monitor Agent version 7.0.0

- Madrox Multi-app Support version 8.6.3

Licenses

----------

voicemail enabled: 6 ports, 6 sessions, 65 mailboxes

ivr disabled, no unexpired installed ivr session license available

SOftware Package

---------------

Installed Packages:

- Installer (Installer application) (8.6.3.0)

- ServiceManager (Multiple Service Manager) (8.6.3)

- Thirdparty (Service Engine Thirdparty Code) (8.6.3)

- Bootloader (Primary) (Service Engine Bootloader) (1.0.3)

- Infrastructure (Service Engine Infrastructure) (8.6.3)

- Global (Global manifest) (8.6.3)

- Auto Attendant (Service Engine Telephony Infrastructure) (8.6.3)

- Voice Mail (Voicemail application) (8.6.3)

- Bootloader (Secondary) (Service Engine Bootloader) (1.0.3.0)

- Core (Service Engine OS Core) (8.6.3)

- GPL Infrastructure (Service Engine GPL Infrastructure) (8.6.3)

Installed Plug-ins:

- TimeCardView (TimeCardView AddOn) (8.6.3)

- PhoneConnect (PhoneConnect Application) (7.0.0)

- CUE Voicemail Language Support (Languages global pack) (8.6.3)

- Monitor Agent (Monitor Agent) (7.0.0)

- Madrox Multi-app Support (Multi-app support) (8.6.3)

- CUE Voicemail US English (English language pack) (8.6.3)

ClockTimezone

-------------

11:36:31.334 PDT Tue Jul 10 2012

time zone: America/Los_Angeles

clock state: unsync

delta from reference (microsec): 0

estimated error (microsec): 16384000

time resolution (microsec): 1

clock interrupt period (microsec): 10000

time of day (sec): 1341945391

time of day (microsec): 760788

Pls. suggest.

Rgds

Rajesh

rajesh.kumar · ‎07-10-2012

Also UC540 version is :

Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 15.1(4)M4b, CIBU Special

johschaf · ‎07-10-2012

Hello Rajesh,

Can you verify the phones are in the voice vlan? If so, can you call voicemail while runing the following debugs and paste the output here?

debug voice ccapi inout

debug ccsip messages

If you could post a CUE and CME show run, or a show tech that would help as well.

When you post that information be sure to remove passwords, keys, IPs, etc.

Thanks,

-john

rajesh.kumar · ‎07-10-2012

Dear John

Here I have attached UC540, CUE and CME configuration. IP Phones are in voice VLAN and I can ping IP Phone IP from CUE CLI.

When I press voicemail botton on IP Phone, i am getting busy tone. IP Phone display "unknown number"

voice mail DN is 2099

Since I am not connected to device now, I will send debug output later.

Pls. suggest.

Rgds

Rajesh

rajesh.kumar · ‎07-10-2012

Dear John

I dont see below configuration on UC540 CUE, that could be issue? How to add these commands to cue via CCA?

ccn trigger sip phonenumber 2099

application "voicemail"

enabled

....

...

Rgds

Rajesh

johschaf · ‎07-10-2012

Hello Rajesh,

That would more than likely be the problem, because CUE doesn't recognize the VM pilot number when it receives the call. You can do the voicemail configuration in CCA and assign an extension to the VM pilot, which should create the dial peers in CME and the application and trigger settings in CUE.

On a side note, I would tread carefully when doing a hybrid CCA/CLI configuration. Certain CLI configurations can break CCA. In addition, CLI configuration in some cases is considered unsupported, so you maybe not be able to receive support from the SBSC when you have CLI configuration.

Thanks,

-john

rajesh.kumar · ‎07-10-2012

Hi John

I haven't added any CLI commands either on UC540 or CUE

But I am quite confuse, why ccn trigger is not created in CUE.

As you see in configuration, dial-peer is for voicemail is created.

Here I have attacched the screen shot of VM pilot number configuration.

Pls. suggest me, if I am missing any CCA configuration for voicemail ccn triggger part.

Rgds

Rajesh

rajesh.kumar · ‎07-11-2012

Dear John

Any idea, How to configure VM on CCA for voicemail ccn triggger part.

I dont want to add via CLI, I want to stick to CCA only.

I have attached screenshot in above reply.

Waiting for your response.

Rgds

Rajesh

rajesh.kumar · ‎07-11-2012

Hi

I am adding output of debug on UC540

debug voice ccapi inout

debug ccsip messages

Waiting for your response.

Rgds

Rajesh

rajesh.kumar · ‎07-11-2012

Hi John

Voicemail stated working. I changed the pilot number in "voicemail" configuration to another number. It started working.

Thanks.

But I am not getting MWI idicator on phone. Any hint, why it is not working?

Rgds

Rajesh

rajesh.kumar · ‎07-11-2012

Hi

Promblem resolved by changing configuration via CLI

matched MWI number of CUE and CME

Thanks

Rgds

Rajesh

paolo bevilacqua · ‎07-11-2012

You can also use 'unsolicited notify' MWI method that requires less configuration and no number matching.

hossam.shibl · ‎07-22-2012

Dear rajesh.kumar,

please kindly let me know if you have upgraded your flash or ram when upgrading from 12.4 to 15.1.4m4 as i want to do the upgrade and need to know if i have to upgrade any hardware before doing this.

thank you in advance.