UC560 - No transfer call from CO Line on SPA525G2

[DesaHonduras]

Hello, in the company i work for, we have an UC560 with 10 SPA525G2 phones; two of them have CO Lines, but the transfer button appears disabled when there's an incoming call on the CO Lines of these phones.

At first i thought this was a firmware issue so i upgraded one of the phones to 7.5.1 to see if with this the problem dissapears but nothing happen... Can someone point me in the right direction to solve this situation?

[paolo bevilacqua]

That is normal (no transfer softkey in ringing state). To transfer a call, you need to answer it first.

[DesaHonduras]

Sorry if i wasn't clear enough. The call is answered in the CO Line but there's no way to transfer it to another extension. The button is greyed out (Disabled).

[paolo bevilacqua]

Check configuration, ephone-dn must be dual-line.

Note unless you're UC certified or have equivalent experience, it would be much better that you have someone that is is to do it.

[jameskess1 · Accepted solution]

You can't transfer CO lines, just add the button to the other phones. These lines are put on hold and picked up from other phones with that CO line.