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UC560 - red X when adding secondary extension

devin.culp
Beginner
Beginner

I have some phones where I added a secondary extension so users can see when the lobby phone is ringing. Problem is after adding 3 successfully when I add another user with a secondary extension they get a red X on the button. Could this be a licensing issue?

Phone type: SPA525G2

1 Reply 1

devin.culp
Beginner
Beginner

This is resolved turns out those phones with the red x had speed dial mapped to that button, I just configured the second extension on another button and now works. Funny thing is I called Cisco support and they tried to tell me you cannot have two extensions mapped to a phone.

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