08-21-2012 07:33 PM - edited 03-21-2019 06:11 AM
We have a user with 3 phones in his office, one on his desk, one on his sofa area, and one in his bathroom. they are all the nice color 79xx phones. He had an extsion of 600 on old system. he wants that when anyone dials 600 all 3 phones ring, and his secratarys phone rings (she has a 508) What is the best way to make this happen?
I was told his secratary will have to get a 79xx phone if she wants both visual and audio notification. She also wants to see on her display the caller ID as well.
Sincerely,
Bill.
08-21-2012 08:08 PM
Hi Bill,
Using CCA you can set the Call Flow Topology to be as follows:
Inbound Call Go to Blast Group 500 >>> Blast Group 500 Has all Extensions as a member >>> All Phones ring with a time-out set for 20-25 seconds >>> Time-out points to the Receptionist VM >>> receptionist records and announcement for VM (This can be either using the Mini AA that is allowed for the VM or just having the calls go straight to the VM).
That is a basic and simple small office setup, however it is advised you probably do the following to keep it simple for all parties involved:
So when you get the UC make sure you reset it to factory defaults and configure it from scratch, use the CCA Telephony wizard to set the system up, it will assist you with about 80% of the configuration and the remaining 20% is tweaking it. I would suggest that you maybe consider for the receptionist the SPA-525G2 with the SPA-500S side cart which will give here extra buttons for both speed dial monitoring and park slots (Plenty there to burn) however if they do have a little money to burn then 100% a 7945 with the 7916 extension cart.
I have a prefence for the 7900 series as I still question the quality of the SPA series phones, so if you can stick to them then you are in perfect form
Cheers,
David Trad.
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