Re: Voicemail notification not working

Sblazer614 · ‎02-14-2012

We have SIP trunks on our UC540 and when a voicemail is left the system does notify and call the cell phone. The call does request the mailbox users ID, but won't accept any digits and eventually hangs up.

Has anyone experienced this event?

David Trad · ‎02-14-2012

Hi Sblaze614,

Is the system dialing back out over the SIP trunk? And if so what CoDEC is it using??

What happens if you long press each key, and I mean at least a good 1 second per press.

Cheers,

David.

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *

Sblazer614 · ‎02-15-2012

No luck with the long press. Not sure of the SIP Codec.

Steve Blazer

Director of Sales

Serving Ohio for over 45 years

Sblazer@data-talk.com

614.784.7110 direct

614.545.7110 fax

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rowseyba1 · ‎02-16-2012

Sblazer,

Do you have the same issue when you call into an Auto Attendant?

If so, this is most likely due to the DTMF settings on your dial-peer or your SIP provider doesn't support RFC2833. Make sure you have this on your outgoing/incoming dial peer:

voice-class sip dtmf-relay force rtp-nte

or

dtmf-relay sip-notify