Hi Matthew,
I just looked on a lab system, and that particular prompt was simply just a short period of silence. I'll have to double check, but it is possible this is actually deliberate as it is expected that you would normally re-record this to supply details of the menu options if nothing else - though I admit that does seem a little unlikely.
Anyway, the AAWelcome prompt on my machine looked fine, so can I ask you to try switching to that prompt. That will show whether it is just the prompt file that is the issue.
Cheers,
Dave.
