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Get the latest Cisco news in this December issue of the Cisco Small Business Monthly Newsletter

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Beginner

504G - lights on, cannot provision

Hi, I have a Cisco SPA 504G that I want to provision.  When I connect the switch to the phone I see 3 lights:

Red Microphone Mute button

Green Headset button

Green Hands-free button

Nothing on the display.  How do I get the display to show information?

Regards,

John             

Everyone's tags (5)
7 REPLIES 7
Cisco Employee

504G - lights on, cannot provision

Hi John,

Seems like you need to RMA the phone. I guees you cannot access the menu on the phone because the buttons are not working either, therefore you should get the phone replaced. If you want to place an RMA you need to open a TAC SR at:

http://tools.cisco.com/ServiceRequestTool/create/

Regards, 

Tere. 

If you find this post helpful, please rate!

Regards, Tere. If you find this post helpful, please rate! :)
Beginner

504G - lights on, cannot provision

Any other suggestions?

Cisco Employee

504G - lights on, cannot provision

Not really, all indicates the phone is dead.

Regards, 

Tere. 

If you find this post helpful, please rate! :)

Regards, Tere. If you find this post helpful, please rate! :)
Beginner

504G - lights on, cannot provision

Okay, thank you, Tere - If anyone else has a better solution on how to factory reset a 504G when the display is blank but the lights are on you can post a reply.

John

Cisco Employee

504G - lights on, cannot provision

The problem is that the factory reset is done with the "setup" button on the phone, you have to  press it and scroll all the way down to menu #7 which says Factory Reset.

Regards, 

Tere. 

If you find this post helpful, please rate!

Regards, Tere. If you find this post helpful, please rate! :)
Beginner

504G - lights on, cannot provision

My phone vendor thinks Cisco has a way to un-brick the phone.  Can you ask about that?

Hall of Fame Master

504G - lights on, cannot provision

Wrong forum, post in "small business voice - SPA phones".