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504G - lights on, cannot provision

foxlumber
Beginner
Beginner

   Hi, I have a Cisco SPA504G that needs to be re-provisioned.  I see 3 lights on (see attachment):

Red Microphone Mute button               

Green Headset button

Green Hands Free button

The display is dark, none of the other buttons work, I cannot get to the "Network" display.  The phone is on POE and I have unplugged and plugged in the switch connection, still no change.  How do I fix this?  Is there another way to factory reset the phone?  Thank you.

Regards,

John

1 Reply 1

jenernetwork
Beginner
Beginner

John,

Please disconnect the attendant console and try again.

If that doesn't work out you can try using a power supply instead of POE maybe the switch can't deliver enough power to the phone

regards

Erik Dekkers

Jener Network Solutions

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