525 handsets and Edit Dial softkey

[stacy.thompson]

When our customer uses their EditDial softkey to return a missed or received call, the cursor put them at the end of the 10 digit number string ? Most handsets have the cursor at the start of the digits so they can simply press 9  and call from there.  With the cursor at the end, you have to back arrow to the beginning to add the leading 9 - what a pain !

Is there a way to adjust or modify this in the 525's settings?  I cannot seem to find any info on it in the 525 manual I have...

Thank you,

Stacy

[David Trad · Accepted solution]

Just create the translation rules for this, it can not be done (Well not that i am aware of since the last answer i got) and everyone complains about it so i just gave up and create rules so that it auto inserts the number there, could never understand why this needed to be done, Cisco phone systems are the first ones i have seen where you have to manually edit the number to be able to call it back :D

Just PM me stacey if you need help with creating the Translation rules and would be more then happy to try and work with you on this.

Cheers,

David.

[stacy.thompson]

Thanks David!

I'll see if the Cisco BU team has a definitive "cisco" answer....and if I hear nothing then we'll do just as you suggested- edit the trans rules to add it for them.

I'm less impressed with the 525 each day.

Stacy

[stacy.thompson]

No one else has offered any input here- 1) is this normal for a 525 ?  2) how do you fix it short of taking Davi'd suggestions ?

Thx,

Stacy

[Steven Smith]

I will put in a request to have the edit dial changed, but it might be awhile before that gets implemented.